Service Desk Analyst 1
Wipro
Hyderabad0–2 yrs4h agovia Naukri
Walk-in drive · Mon 2 Nov · 9.30 AM - 11.00 AM
Gate 3, Survey No.124, & Part of 132, P SEZ, Gopan Pally, Osman Nagar, Hyderabad, Telangana 500046 Map
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Help deskTroubleshootingCustomer service
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Help desk54%Troubleshooting44%Customer service23%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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Role: Service Desk Analyst (Technical Support)
Support Mode
- Calls
- Chats
- Emails
(No choice of modality)
Location: Hyderabad
Work Mode: Work From Office (5 days/week Mandatory)
Shift: Rotational shifts, including night shifts (as per project requirement)
Transport: Oneway cab facility (7 PM to 7 AM | 30 km radius)
Office Hours: 9.5 hours per day
Communication
- Excellent verbal & written communication skills
- Strong fluency in English
Key Responsibilities
- Provide end-user support for application issues, system administration queries, and network-related concerns
- Diagnose, prioritize, troubleshoot, and resolve incidents via call/chat/email/walkins
- Identify and escalate high-priority or critical issues
- Accurately log and document all interactions in the incident management tool
- Ensure timely and effective resolution of helpdesk requests
Requirements & Tech Stack
- Basic knowledge of technical troubleshooting
- Incident management tool (for logging and documentation)
Qualifications
- Fresher graduates or candidates with experience in Service Desk / Customer Support
- Strong verbal and written communication skills
- Immediate joiners preferred