Logistics Technician

About the Role

As a Logistics Technician, you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This role offers an opportunity to deepen your knowledge of inventory management principles, warranty process management, and data bearing device destruction.

Key Responsibilities

• Customer Service
• Maintain a strong focus on understanding the impact of work on Inventory and Asset Management (IAM) tasks.
• Ensure IAM tasks are completed accurately and meet company and industry standards and policies.
• Become familiar with guidelines from Microsoft's contractual agreements with suppliers and maintain a customer focus.
• Recognize potential stakeholder impact from events and issues, communicate potential impact, and plan accordingly.
• Data Bearing Device (DBD) Destruction
• Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies.
• Ensure DBD serial numbers match database records.
• Support decommissioning servers, maintaining compliance and meeting SLAs.
• Fleet Management
• Perform weekly vehicle inspections.
• Inbound and Outbound Logistics
• Perform data entry to document inbound and outbound packages.
• Execute incoming/outgoing deliveries as instructed (e.g., purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Ensure accurate documentation of incoming and outgoing deliveries.
• Apply appropriate customs documentation and standards for outbound packages.
• IT Inventory Management
• Develop working knowledge of stock control and inventory management practices and procedures.
• Perform cycle audits and data corrections to ensure inventory controls are met and reconcile discrepancies.
• Ensure detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints.
• Perform material movement, including shipping/receiving and inventory management per standard process.
• Operational Excellence
• Follow existing procedures for consistent, accurate, and timely execution.
• Complete required security and data management training and comply with procedures/policies.
• Participate in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).
• Procurement
• Notify management about ordering stock shortages.
• Escalate issues to management.
• Safety Practices
• Comply with security and data management policies.
• Escalate security or safety incidents.
• Coordinate with security escorts for third-party vendors.
• Engage in Task Hazard Analysis (THA) consistently for every task and ensure sign-off for related risks.
• Conduct rack movement activities, supporting training on devices and tools and upholding safety standards.
• Follow established protocols for dealing with unsafe materials out of containment, leveraging safety alert systems, escalating to management, and properly disposing of them.
• Tactical Shift Management
• Perform assigned tasks and escalate issues during high-volume work or escalation situations.
• Seek guidance from management before proceeding with process steps.
• Monitor inbound and outbound schedules, escalating deviations with guidance.
• Warranty Process Management
• Engage suppliers to initiate warranty claims when automation is not available and process orders.
• Process failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of returns for Return Merchandise Authorization (RMA) and non-RMA devices.
• Perform manual return processes for non-RMA failed parts.
• Perform manual ordering processes of Original Equipment Manufacturer (OEM) parts.
• Follow all SLAs related to RMA and non-RMA warranty processes.

Requirements & Tech Stack

• Inventory Management
• Warranty Process Management
• Data Bearing Device (DBD) Destruction
• Customer Service
• Data Entry
• Customs Documentation
• Stock Control
• Forklift Operation
• Pallet Jack Operation
• Rack Movement
• RMA Portals
• Inventory Maintenance Software
• Task Hazard Analysis (THA)
• Microsoft Cloud Background Check
• Citizenship Verification

Qualifications

• High School Diploma AND 6 months of experience or an internship in inventory management, retail, warehouse management, or a related field.
• OR equivalent experience.

Preferred Qualifications

• 2+ years of experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
• OR equivalent experience.

Work Hours & Travel

• May travel up to 25%, typically domestically to and from multiple locations during the workday.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Additional Notes

• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
• This position may require periodic business travel to support other metros.