Logistics Technician

About the Role

As a Logistics Technician within Microsoft's Cloud Operations & Innovation (CO+I) team, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft's online services. This role offers the opportunity to deepen your knowledge of inventory management, warranty process management, and data bearing device destruction, advancing your career.

Key Responsibilities

Customer Service

• Maintain focus on understanding work impact when completing tickets and Inventory and Asset Management (IAM) tasks.
• Ensure IAM tasks are completed accurately and meet company and industry standards/policies.
• Become familiar with guidelines from Microsoft's contractual agreements with suppliers.
• Recognize potential stakeholder impact from external and internal events, communicate impact, and plan accordingly.

Data Bearing Device (DBD) Destruction

• Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies.
• Ensure DBD serial numbers match the database.
• Support decommissioning servers, maintaining compliance and meeting SLAs.

Inbound and Outbound Logistics

• Perform data entry to document inbound and outbound packages.
• Execute incoming/outgoing deliveries as instructed.
• Ensure accurate documentation of incoming and outgoing deliveries.
• Apply appropriate customs documentation and standards for outbound packages.

IT Inventory Management

• Develop working knowledge of stock control and inventory management practices and procedures.
• Perform cycle audits and data corrections to ensure inventory controls are met.
• Help report and reconcile inventory discrepancies.
• Ensure detailed physical inventory tracking and staging.
• Identify opportunities to improve inventory and address space constraints.
• Perform material movement, including shipping/receiving and inventory management per standard process.

Operational Excellence

• Follow existing procedures for running processes with consistency, accuracy, and timeliness.
• Complete required security and data management training and comply with procedures/policies.

Safety Practices

• Comply with security and data management policies.
• Escalate any security or safety incidents.
• Coordinate with security escorts for third-party vendors.
• Engage in Task Hazard Analysis (THA) for every task and ensure sign-off for related risks.
• Conduct rack movement activities, supporting training on devices and tools, and upholding safety standards.
• Follow established protocols for dealing with unsafe materials out of containment.

Tactical Shift Management

• Perform assigned tasks and escalate issues during high-volume work or escalation situations.
• Seek guidance from management before proceeding with process steps.
• Monitor inbound and outbound schedules, escalating deviations with guidance.

Warranty Process Management

• Engage suppliers to initiate warranty claims when automation is not available.
• Process failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of returns for Return Merchandise Authorization (RMA) and non-RMA devices.
• Perform manual return processes for non-RMA failed parts.
• Perform manual ordering processes of Original Equipment Manufacturer (OEM) parts.
• Follow all SLAs related to RMA and non-RMA warranty processes.

Requirements & Tech Stack

• Experience with inventory management principles.
• Familiarity with warranty process management.
• Experience with data bearing device destruction.
• Proficiency in inventory management practices and procedures.
• Experience with stock control.
• Familiarity with Return Merchandise Authorization (RMA) processes.
• Experience with Original Equipment Manufacturer (OEM) parts ordering.
• Ability to perform cycle audits.
• Experience with data entry.
• Ability to execute incoming/outgoing deliveries.
• Understanding of customs documentation and standards.
• Experience with security and data management procedures/policies.
• Ability to coordinate with security escorts.
• Experience with Task Hazard Analysis (THA).
• Familiarity with rack movement activities.
• Ability to operate forklift, pallet jacks, chassis lifts (preferred).

Qualifications

Required Qualifications

• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field.
• OR equivalent experience.

Other Requirements

• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Ability to pass Microsoft Cloud Background Check.
• Citizenship verification is required due to citizenship-based legal restrictions, supporting United States federal, state, and/or local government agency customers.
• Must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications

• 2+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
• OR equivalent experience.

Note: This role may require business travel up to 25% and the ability to work 12-hour shifts, including evenings, nights, weekends, and/or holidays.