BARISTA

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy and efficiency, upholding company core values, and ensuring the highest standards in guest experience, drink quality, service, cleanliness, friendliness, and safety. The Barista reports to the Shift Leader [SL] and General Manager [GM], executing provided policies, procedures, and direction. Successful completion of the General Team Member Training Certification and the Barista Training Certification is required. Fluency in English is necessary for communication with customers, vendors, and leadership.

Key Responsibilities

• Provide superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency against company drink standards.
• Clean and maintain the barista station, including timely maintenance of machines and equipment.
• Demonstrate superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers, guiding them through the menu, and processing orders efficiently with a positive attitude.
• Complete primary, secondary, and daily duties at a superior level.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set positive examples.
• At times, field inside, drive-thru, and phone orders.
• At times, operate a Point of Sale system [POS].
• At times, perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to the SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, professional conduct, and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company’s products and procedures
• Availability to work on weekends
• Reliable transportation
• Ability to fluently speak and write in the English language
• Ability to handle multiple projects simultaneously and efficiently (preferred)
• Proficiency on Aloha POS (preferred)

Qualifications

• Prefer prior customer service experience.
• Prefer prior Barista experience.
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.

Physical Demands

• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Lifting/Carrying: 1-10 lbs. (Continuously), 11-20 lbs. (Frequently), 21-35 lbs. (Occasionally), 36-50 lbs. (Frequently)