System Administrator 2-IT

Datacenter Services Operations - Break/Fix and Hardware Maintenance

• Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure and configurations, with supervision.
• Replaces server components and upgrades servers for existing customer base, under close supervision.

Technical Support and Troubleshooting

• Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing basic incidents and escalating more complex or unresolved issues to senior technicians.
• Implements technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs), and escalates issues that affect maintaining the environments with guidance.

Safety, Security, Compliance, and Documentation

• Learns and follows all established Standard Operating Procedures (SOPs) / Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor and/or data center site rules, and signs-off.
• Follows implemented required security controls.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, within defined scope.

About the Role

• Conducts end-to-end hardware installation and troubleshooting with limited supervision.
• Validates cabling, and problem-solving to establish error-free connections with limited guidance.
• Begins to act as a technical liaison for technical and non-technical teams, providing knowledge to identify and resolve resiliency, reliability, and availability risks.
• Participates in training that aligns with corporate objectives.