Inside Sales Representative

About the Role

This is a full-time, on-site Inside Sales Representative role based in Pune City. The role involves handling inbound and outbound communication to identify, qualify, and promote CloudNXT’s IT and digital solutions.

Key Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries.
• Identify prospects and qualify leads.
• Promote CloudNXT’s IT and digital solutions.
• Manage the sales pipeline.
• Prepare and follow up on proposals.
• Coordinate with technical and delivery teams.
• Maintain accurate records in CRM systems.
• Build and nurture relationships with existing and potential customers.
• Ensure high levels of customer satisfaction.
• Support account growth and renewals.
• Collaborate with marketing and operations to align outreach activities.

Requirements & Tech Stack

• Strong Inside Sales and Lead Generation skills.
• Experience with outbound calling and digital outreach.
• Solid Customer Service and Customer Satisfaction skills.
• Ability to handle inquiries, resolve issues, and follow up proactively.
• Account Management skills.
• Experience maintaining client relationships and supporting upsell and cross-sell opportunities.
• Excellent communication and negotiation skills.
• Ability to present technical solutions in clear business terms.
• Comfortable using CRM tools, sales productivity software, and standard office applications.

Qualifications

• Prior experience in IT services, cloud solutions, or technology sales is highly beneficial.
• A bachelor’s degree in business, marketing, IT, or a related field is preferred, or equivalent practical experience in sales.
• Ability to work on-site in Pune City.
• Ability to collaborate with cross-functional teams.
• Ability to meet targets in a fast-paced environment.