Customer Service Executive
CeeQ
Bengaluru, Karnataka, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Must know
- Customer serviceLead generation
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service78%Lead generation12%of 143 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
Seeking a Customer Service Executive for a Retail Platform in Mumbai.
Key Responsibilities
- Manage outbound and inbound calls in line with defined processes and workflows.
- Engage with customers in a clear, professional manner to provide information, address queries, and ensure timely follow-ups.
- Address customer concerns with empathy and professionalism, escalating issues when necessary.
- Adhere to approved call scripts, compliance requirements, and quality benchmarks.
- Collaborate with internal teams to enable prompt and effective issue resolution.
- Consistently meet assigned daily and weekly calling volumes and performance targets.
Requirements & Tech Stack
- Strong verbal communication and active listening abilities.
- Confident, calm, and professional call-handling skills.
- Effective, persuasive and negotiation capabilities.
- Clear pronunciation with a neutral or adaptable accent.
- High ownership and learning mindset.
Qualifications
- Any Graduate.
- Experience up to 0-1 years in customer-facing roles.
- Multilingual proficiency preferred, including English, Hindi, and Kannada, is a plus.