Restaurant Server

About the Role

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants. Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park. As a Restaurant Server, you will be the friendly face of the member experience, delivering top-tier hospitality and creating amazing experiences for members.

Key Responsibilities

• Act as the main point of contact for members' dining experiences, tailoring service to deliver exceptional moments.
• Utilize knowledge of menus to answer queries and provide recommendations.
• Maintain impeccable presentation and deliver a slick operation with a friendly and open energy.
• Ensure the highest standards of food and drink quality and presentation.
• Maintain a safe and clean restaurant environment.
• Collaborate with the membership relations team to provide members with amazing experiences.
• Build rapport with members by learning their preferences and storing this information on the reservations system.
• Work shifts that vary from breakfast to late finishes.

Requirements & Tech Stack

• Rapport building skills are essential.
• A bright personality and genuine warmth with a passion for outstanding hospitality.
• Ability to maintain a calm demeanor and defuse situations.
• A degree of confidentiality is non-negotiable.
• Great all-round food and drinks knowledge is an advantage, but training will be provided.
• Patience and a genuine desire to deliver outstanding experiences.
• Desire to learn and progress; participation in a monthly learning calendar.
• Ability to work PM shifts starting at 3:00 PM to 12:00 AM or 1:00 AM.
• Ability to work flexible shifts including weekdays, weekends, and holidays.
• Able to stand for long periods of time (entire shift).
• Able to lift, pull, push a minimum of 35 pounds.

Qualifications

• All candidates must be eligible to work in the US.