Retail Associate

About the Role

The Retail Associate is a part-time or full-time position responsible for ensuring customers have a positive shopping experience. Associates are expected to be engaged in assigned tasks during all working hours and may perform a range of functions in all areas of the store as business needs require. Additional tasks may be requested in specific situations to achieve customer service and operational goals.

Key Responsibilities

• Prioritize safety and practice safe behaviors.
• Maintain high awareness on the sales floor to ensure a safe and secure shopping environment.
• Keep egress to emergency exits clear of clutter.
• Immediately correct or report unsafe conditions or practices to Store Leadership.
• Treat all Customers and Associates with respect and courtesy, being friendly and professional at all times.
• Recognize fellow Associates using Company recognition programs.
• Assist Customers by being register-trained, helping with merchandise, and answering questions politely and knowledgeably.
• Greet all Customers by making eye contact, smiling, and saying "hello" throughout the store, and saying "thank you" with every register transaction.
• Provide prompt and efficient responses to Customers, responding to Customer Service calls immediately.
• Handle all Customer issues courteously and helpfully, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items per company best practice and presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist Customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with Associates and Customers.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain high awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform role.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in workflow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work Part-Time or Full-Time hours.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Associates who work Stockroom shifts may be required to regularly push, pull, and lift more than 20 pounds.