Policy and Transformation Program Manager

About the Role

• Lead complex, cross-functional programs that strengthen global financial crime compliance outcomes.
• Drive high-profile regulatory change within the firm's growth and resilience initiatives.

Job Summary

As a Program / Project Manager - Vice President within the Financial Crime Global Governance, Policy and Transformation Team, you will lead cross-functional regulatory change programs within the First Line of Defence (1LOD) KYC department. You will drive end-to-end delivery from strategic planning through execution, stakeholder management, and transparent reporting. You will ensure programs remain robust, effective, and aligned with global regulatory expectations across AML/KYC and broader financial crime compliance.

Key Responsibilities

• Lead the development and execution of regulatory programs/projects by defining scope, objectives, and deliverables with senior leadership.
• Drive end-to-end program management across planning, execution, and delivery of milestones.
• Partner with senior stakeholders across Compliance, Technology, Operations, and Business Units to enable seamless delivery.
• Coordinate cross-functional workstreams to manage dependencies and ensure outcomes across multiple lines of business.
• Identify program risks and assess impacts against regulatory requirements and risk appetite.
• Mitigate risks by designing and implementing effective controls and monitoring approaches.
• Maintain a robust governance framework with clear roles, responsibilities, and decision-making processes.
• Report program progress, risks, and KPI performance clearly and regularly to senior management and governance committees.
• Manage budget, resources, and timelines by securing capacity and tracking expenditures against approved funding.
• Influence cross-functional teams without direct authority to resolve issues and drive decisions.
• Lead and develop junior project managers responsible for implementing global programs locally.

Requirements & Tech Stack

• Demonstrate strong program and project management capability across complex, multi-workstream initiatives.
• Apply significant financial services experience across AML/KYC, financial crime, or regulatory compliance initiatives.
• Navigate the regulatory landscape with solid experience delivering within regulated expectations.
• Lead teams and influence senior stakeholders within a complex, multinational organization.
• Communicate clearly in English, both verbally and in writing, with strong stakeholder management and negotiation skills.
• Analyze problems pragmatically, balancing risk considerations with business objectives.
• Influence and align cross-functional teams effectively without direct authority.

Preferred Qualifications

• Bring experience working in a 1LOD environment supporting KYC delivery and change.
• Demonstrate experience operating in a regulated, policy-driven, or government environment.
• Identify AI-enabled transformational opportunities across business processes and operating models.
• Assess emerging technologies to drive practical, compliant change within KYC/financial crime programs.
• Coach junior project managers across locations to support consistent implementation of global programs.
• Contribute experience delivering complex, multi-stakeholder programs in global organizations.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.