Member

About the Role

The Member role is a full-time, on-site position based in the Pune District. This role involves contributing to day-to-day operations and project activities that support eGain’s AI-powered knowledge and customer experience platforms.

Key Responsibilities

• Contribute to day-to-day operations and project activities.
• Collaborate with cross-functional teams.
• Assist with documentation and process improvement.
• Support product or service delivery.
• Help maintain high standards of quality and customer satisfaction.
• Follow established workflows and meet timelines.
• Participate in continuous learning about eGain’s solutions and tools.
• Depending on team assignment, may involve data analysis, coordination with internal stakeholders, and participation in team meetings and reviews.

Requirements & Tech Stack

• Ability to learn and work with technology-driven solutions, preferably in AI, knowledge management, or customer experience domains.
• Strong analytical and problem-solving skills, with attention to detail in following processes and documenting work.
• Effective written and verbal communication skills, with the ability to collaborate in cross-functional teams.
• Good organizational and time-management skills to handle multiple tasks and meet deadlines.
• Comfort working in an on-site environment in Pune District.
• Interest in AI, automation, and customer experience technologies.

Qualifications

• Bachelor’s degree or equivalent education in a relevant field such as Computer Science, Information Technology, Business, or related disciplines.
• Fresh graduates and early-career professionals are encouraged to apply.
• Prior internship or project experience in AI, automation, and customer experience technologies is a plus.