Voice Travel Operations Specialist, Amadeus
Aionos
Gurugram, Haryana, IndiaFresher1m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- OperationsHelp deskCustomer service
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service37%Operations33%Help desk9%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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Location: Sector 32, Gurugram
Key Responsibilities
- Handle customer calls related to domestic flight bookings and travel queries.
- Assist customers with flight bookings, cancellations, rescheduling, and refunds.
- Handle full and partial ticket exchanges as per airline policies.
- Check fare rules, pricing, availability, and applicable charges.
- Create and manage PNRs accurately.
- Process refunds and ticket changes as per process guidelines.
- Handle EMD issuance and related transactions and ticketing transactions.
- Maintain accuracy and follow airline/process guidelines.
- Ensure excellent customer service and meet quality, productivity, and compliance targets.
Requirements & Tech Stack
- Amadeus / GDS (mandatory)
- Knowledge of PNR, Pricing, and Fare Rules
- Experience in Refunds & Exchanges
- Knowledge of EMD issuance
- Familiarity with Cryptic commands
- Excellent English communication and customer-handling skills
Qualifications
- Minimum 6 Months of relevant experience.
Work Schedule:
- 5 days a week | Rotational shifts & week-offs.
- Night Shift: Cab facility provided.