Customer Service Associate
Firstsource
Mumbai Metropolitan RegionFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer service
- Work
- On-site in Mumbai Metropolitan Region
- Pay
- Not stated by the employer.
- Skill demand
- Customer service67%of 101 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
- Handle customer queries through asynchronous chat.
- Provide accurate, timely, and professional responses.
- Deliver excellent customer service and meet business targets.
Key Responsibilities
- Respond to customer queries through chat.
- Manage multiple chats efficiently.
- Follow banking policies and procedures.
- Ensure proper customer authentication.
- Take ownership of customer issues.
- Provide clear and complete information.
- Identify and support vulnerable and complaint customers.
- Escalate complex queries when required.
- Maintain quality and compliance standards.
- Achieve CSAT, productivity, and response time targets.
Requirements & Tech Stack
- Good written and verbal English.
- Strong customer service skills.
- Good typing and computer skills.
- Ability to manage multiple chats.
- Good problem-solving skills.
- Willingness to work in rotational shifts (24/7).
Qualifications
- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Banking or chat support experience is preferred.