Associate, Customer Service Representative

About the Role

Join Bill Gosling Outsourcing, a global leader in outsourcing solutions, focusing on customer care, sales, and financial services. This Work From Home opportunity is specifically for women candidates and persons with disabilities (PwD) seeking to build or continue a career in customer service.

Key Responsibilities

• Interact with customers and respond promptly to all inquiries in a courteous and efficient manner.
• Provide customers with information about product features.
• Assist customers with problems, provide information, and ensure customer information is updated accurately.
• Help customers with complaints and questions.
• Deliver BGO and client metrics and expectations.
• Ensure customer satisfaction and provide professional customer support.
• Update customer files with appropriate information, adhering to regulatory, client specific, and corporate guidelines.
• Engage with customers on inbound/outbound calls, emails, and other communication channels.
• Support updating customer account information.
• Champion company core values and other company programs.
• Other duties as assigned.

Requirements & Tech Stack

• Required communication skills.
• Customer-service orientation.
• Comfort working independently in a remote environment.
• Minimum High School Diploma or equivalent.
• Previous experience in an Agent/Customer Service Representative role is preferred but not required.

Qualifications

• Women candidates seeking a Work From Home career opportunity.
• Persons with disabilities who can effectively perform the essential responsibilities of a voice-based customer service role.
• Candidates with the required communication skills and customer-service orientation.
• Candidates who are comfortable working independently in a remote environment.
• Candidates with the skills, capability, and willingness to build a career in customer service.