Guest Relation Associate
Shilton Hospitality Pvt Ltd
Greater Bengaluru Area0–2 yrs12m agovia LinkedIn
About the Role
The Guest Relation Associate is a full-time, on-site role responsible for welcoming guests, managing check-ins and check-outs, and ensuring a smooth and positive guest experience throughout their stay.
Key Responsibilities
- Welcoming guests
- Managing check-ins and check-outs
- Ensuring a smooth and positive guest experience
- Handling reservations and inquiries
- Coordinating with front office and other departments
- Resolving guest requests or concerns promptly and professionally
- Maintaining accurate guest records
- Supporting billing and basic administrative procedures
- Upholding company service standards
- Providing information about hotel facilities, local attractions, and events
- Representing the brand with courteous and clear communication
Requirements & Tech Stack
- Computer literacy
- Familiarity with hotel management or reservation systems is preferred
Qualifications
- Strong guest-facing service skills, including Guest Services and Guest Service capabilities
- Proficiency in Customer Service
- Experience with Reservations processes
- Clear and confident Communication skills, both verbal and written
- Ability to work on-site in shifts, including weekends and holidays, in the Greater Bengaluru Area
- Prior experience in hotels, resorts, or related hospitality environments is an advantage
- Diploma or degree in Hospitality Management, Tourism, or a related field is beneficial