Sales Associate

Job Title: Sales Associate

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Key Responsibilities

• Drive Net Promoter Score.
• Greet and welcome all walk-in customers and guide them toward the clinic to promote the free eye check-up.
• Be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
• Understand the POS system to ensure that transactions are processed effectively.
• Be dedicated to customer satisfaction and resolving any concerns that the customer has.
• Present customers with an optimal selection of products based on customer preferences.
• Understand unstated customer needs, ask relevant questions, and pick the right time to pitch recommended solutions.
• Achieve assigned targets for sales, eye-test conversion, and returns.
• Adhere to all SOPs.
• Post-sale, coordinate with the customer for product pick-up after receiving communication from the warehouse.
• In case of returns, understand the reason and try to resolve it to control the return percentage.
• Maintain the store as per Lenskart standards, cleaning frames and other equipment regularly, and ensuring no deviation as per SOP.
• Ensure the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environments and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Perks and Benefits

• Incentives policy: Daily, weekends, monthly, and festival incentives.
• Training: After selection, 17 days of training at Lenskart Academy in Bangalore.