INTERNAL Clinic Admissions Associate

About the Role

As a Clinic Admissions Associate (CAA) at Action Behavior Centers (ABC), you will be the first point of connection for families beginning ABA treatment. You will guide them through admissions with empathy and care, ensuring they feel supported, informed, and confident. Working with your center's Operations Manager, you will manage administrative processes and help families understand how ABC can support their child.

• Position: Full-time, permanent, in-center
• Pay: $19.23-$21.63 per hour, based on experience and market
• Performance bonus: Up to $6,000 per year through monthly and quarterly incentives.

Key Responsibilities

• Handle daily administrative tasks for your center, such as document management, scheduling, and data entry.
• Serve as the first point of contact for prospective and current families by answering calls, emails, and inquiries with empathy, accuracy, and professionalism.
• Communicate with referral sources and other external partners.
• Help families understand our services and how ABC supports their child.
• Collaborate with your Operations Manager and Clinical Directors to coordinate admissions, onboarding, and marketing.
• Keep accurate, organized records to support compliance and clear communication across departments.
• Live ABC's Core Values of Caring, Excellence, Team, Learning, and Fun, and serve as a culture role model for your teammates.

Requirements & Tech Stack

• High school diploma or GED
• Clear written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information responsibly
• Proficiency with Google Workspace, including Docs, Sheets, and Drive, and general computer skills
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities

Preferred Qualifications

• Bachelor's degree
• At least one year of experience in administrative work, customer service, or client relations
• Experience in an ABA or healthcare setting
• Experience as a Behavioral Therapist (BT) or familiarity with autistic children
• Knowledge of behavioral health, medical documentation, or healthcare terminology

You'll Thrive Here If You

• Bring a positive, professional attitude that helps families feel welcome.
• Care about supporting autistic children and their families.
• Show up dependably and lead by example at your center.
• Want to be part of a caring, collaborative culture.

Physical Requirements

• Comfort working in moderate-to-loud environments and interacting with children and families throughout the day
• Ability to perform all essential functions safely and successfully, meeting standards under the Americans with Disabilities Act (ADA) and Family and Medical Leave Act (FMLA), including regular, punctual attendance.