Visitor Services Representative

About the Role

The Visitor Services Representative is a part-time position and the frontline staff of the Museum, responsible for ensuring a positive visitor experience.

Key Responsibilities

• Actively greet the public and provide an orientation to the Museum.
• Sell general admission and public program tickets. Process cash/credit card transactions.
• Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
• Sell and process memberships (new/renewal). Provide general member support.
• Answer phone calls to the Visitor Services desk and act as receptionist for the Museum.
• Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership, as well as general inquiries about NYC (transit, dining, and destinations).
• Provide support to adult and school groups upon arrival.
• Distribute multilingual audio guides and instruct visitors in their proper usage.
• Explain and enforce visitor policies.
• Restock the Visitor Services desk with exhibition cards, program calendars, membership brochures, and related visitor information.
• Provide customer service and sales support to the Pickman Museum Shop.
• Support coat check, gift shop, and in-gallery needs.

Requirements & Tech Stack

• Altru (Blackbaud) or similar ticketing/constituent record management software.

Qualifications

• Candidates must possess, or have significant coursework towards, a bachelor’s degree as well as customer service experience.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to work as part of a team to accomplish varied responsibilities.
• Must be able to work weekdays, Sundays, and some evening hours.
• Fluency in at least one foreign language is ideal.
• Must be available to work at least 24 – 29 hours a week.
• Nights or weekends (3 days) per week are strongly preferred.