Customer Logistics Analyst

About the Role

As a Customer Logistics Analyst at Essity, you will use data to identify opportunities across customer ordering, transportation, warehousing, and third-party logistics operations. You will turn complex information into clear recommendations that improve service, reduce inefficiencies, and support better decision-making. This is an analytical, problem-solving position rather than a traditional transactional logistics role. You will collaborate with Sales, Customer Service, Transportation, Distribution, and Supply Chain colleagues, as well as external logistics partners. The role offers an opportunity to help develop processes, reporting, and operational solutions within an evolving U.S. and Canadian customer logistics network.

Key Responsibilities

• Logistics Performance: Analyze customer, transportation, warehouse, and inventory data to identify service risks, cost drivers, and opportunities to improve supply chain performance.
• Order and Load Optimization: Evaluate ordering patterns and recommend opportunities to consolidate orders, increase pallet utilization, improve shipment frequency, and optimize transportation.
• Reporting and Insights: Develop and maintain customer scorecards, dashboards, key performance indicators, and operational reports that translate data into meaningful business recommendations.
• Customer Service Analytics: Monitor measures such as on-time delivery, order fulfillment, and inventory-related service performance, identifying trends and corrective actions.
• Chargebacks and Compliance: Analyze customer fines, fees, deductions, and delivery-performance penalties, identify root causes, and support actions that reduce future occurrences.
• Third-Party Logistics Analysis: Review logistics-partner invoices and operational performance, investigating discrepancies and supporting effective relationships with external partners.
• Continuous Improvement: Collaborate across functions on customer onboarding, distribution-network changes, and improvement initiatives that strengthen service and operational efficiency.

Requirements & Tech Stack

• Advanced Excel capabilities and experience using data to recognize patterns, solve problems, and develop recommendations.
• Familiarity with Power BI or Tableau is preferred.
• Experience with SAP or another enterprise resource planning system is an advantage.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Analytics, or a related field.
• Up to three years of relevant experience in logistics, supply chain, transportation, or a data-focused analytical role.
• Experience in consumer goods or a comparable customer-driven environment is beneficial.
• Combine analytical problem-solving and critical thinking with curiosity, learning agility, and clear communication.
• Ability to explain what the data means, why it matters, and what action should follow.
• Ability to work effectively across internal teams and external partners.

This is a hybrid position based in Philadelphia, following standard business hours.

The role may require up to 15% travel.