Jr Export Sales Coordinator

About India Pack

India Pack is a Pune-based B2B packaging sourcing company with approximately 10 years of experience. They supply FIBCs (jumbo bags), PP woven bags, BOPP bags, flexible pouches, and container liners from over 10 audited Indian manufacturers to buyers in the UK, Germany, Scandinavia, the USA, and the Middle East.

Key Responsibilities

After-sales Support (Customers)

• Serve as the day-to-day contact for international customers post-order confirmation, providing updates on order status, dispatch dates, and shipping documents.
• Proactively share shipment updates and confirm delivery with customers.
• Share and file order documents, including invoices, packing lists, bills of lading, test reports, and certificates.
• Register complaints or quality claims immediately upon arrival.
• Collect necessary details from customers, such as photos, quantities, batch details, and usage conditions.
• Collaborate with suppliers and the technical team to identify the cause of issues, agree on corrective actions, and update customers until claims are resolved.
• Follow up after delivery for feedback and relay repeat-order signals to the sales team.

Supplier Coordination (Factories)

• Follow up with manufacturing partners via phone and email regarding production schedules, samples, print proofs, and dispatch readiness.
• Track each order from purchase order to shipment and maintain the order tracker and ERP/CRM system.
• Report delays or specification deviations promptly, including a revised date and a proposed solution.
• Coordinate pre-shipment inspections and verify test reports against customer specifications.
• Collect supplier documents in a timely manner to prevent shipping paperwork delays.

Reporting

• Maintain open-orders and open-claims lists and provide a brief status update weekly.

Requirements & Tech Stack

• Proficiency in Excel or Google Sheets (filters, sorting, simple formulas).
• Experience with an ERP or CRM or a shared helpdesk inbox is a plus.

Qualifications

• A graduate in any stream (B.Com, BBA, B.Sc, BE, or a diploma).
• Clear and polite written English skills are essential, as most daily communication is via email with overseas customers.
• Comfortable speaking Hindi on the phone with factory teams.
• A habit of proactive follow-up and meticulous record-keeping.
• Ability to remain calm with unhappy customers, listen attentively, collect facts, and respond the same day.

Good to Have

• Exposure to export documentation, Incoterms, or freight forwarding.
• Background in packaging, plastics, textiles, or any manufacturing environment.
• Proficiency in Gujarati or Marathi for supplier conversations.

Location & Work Arrangement

• Location: Chinchwad, Pune (on-site).
• Work Arrangement: In person.
• Must be located in Pune, Maharashtra.
• Comfortable with written English communication.

Work Schedule

• Monday–Saturday.
• Sundays Off.
• Alternate Saturdays Off after probation.

Compensation & Benefits

• Paid sick time.
• Paid time off.

Career Growth

• Growth path to Account Manager, where you will own a set of customers and suppliers end-to-end.
• Direct work with customers in Europe, the USA, and the Middle East from the first month.
• Hands-on training in FIBC and woven packaging products, quality standards, and the export process.
• Opportunity to work in a small team directly with founders, where your contributions are visible.