Mobile Associate, Retail Sales

Job Title: Mobile Associate - Retail Sales

Company: T-Mobile

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Key Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by business management.

Requirements & Tech Stack

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Knowledge, Skills and Abilities

• Change Agility
• Communication
• Customer Problem Solving
• Customer Service
• Engaging People
• Multitasking
• Sales
• Teamwork Orientation

Compensation & Benefits

• Hourly Base Pay: $19.50
• $5.00 per hour training pay for the first 90 days.
• Eligible for annualized incentive target of $18,000/year upon promotion to Mobile Expert role (actual incentives vary).
• Guaranteed to earn $20/hour inclusive of base pay and incentives.
• Eligible for an Annual Stock Grant.
• Benefits include: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• Additional perks: mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.