Analyst, Network & Telecom

About the Role

The Analyst, Network & Telecom will be based in Chennai. This role helps maintain, manage, and implement network and voice related infrastructure to meet production and day-to-day operational needs. The position requires the ability to manage multiple network solutions using different infrastructure simultaneously. A key aspect of this role is the ability to understand the infrastructure well enough to anticipate the company’s needs and manage tasks to ensure their success.

Note: Flex intends to spin off its Cloud and Power Infrastructure segment into a new company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom.

Key Responsibilities

• Ensure effectiveness of Corporate WAN, LAN, DNS, F5, Cisco Firewalls, and Cisco voice services and coordinate with management based on global defined standards.
• Support and implement short- and long-term strategic plans to ensure network/telecom capacity meets existing and future requirements.
• Monitor and identify capacity and performance plans for telecom traffic to ensure continued, uninterrupted operation of data and telecom systems.
• Implement and maintain policies, procedures, and associated training plans for network/telecom resource administration and appropriate use.
• Responsible for the maintenance, troubleshooting, access, and backup for enterprise-wide network and voice infrastructure.
• Participate in project-related tasks during any M&A activities, divestitures, and new deployments of sites.
• Manage system documentation, including configurations and backup procedures.
• Ensure optimal operations of infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
• Establish and maintain regular written and in-person communication with executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
• Work alongside global network/telecom managers, supervisors, analysts, and technicians to resolve issues and support IT's SLA and goals related to Mean Time to Resolve and Repair.
• Support the process for analysis, diagnosis, and resolution of data and telecommunications problems for end users; oversee and implement corrective solutions.

Qualifications

• Typically requires a Bachelor’s degree or equivalent experience and training.
• Demonstrates a general knowledge of functional concepts and a rudimentary understanding of Flex policies and procedures.
• Has awareness of the functional impact upon work processes and other functions.
• Knowledge of business theory, business processes, management, budgeting, and business office operations.
• Demonstrated ability to apply IT in solving business problems.