Customer Service Associate III(Voice Process)
Allstate India
Pune Division, Maharashtra, India0–2 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Any graduate
- Must know
- Customer serviceLead generationMarketingStakeholder management
- Work
- On-site in Pune Division
- Pay
- Not stated by the employer.
- Skill demand
- Customer service67%Lead generation7%Stakeholder management7%Marketing3%of 70 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
The Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner. They resolve service concerns while documenting customer requests and completing changes to policies. This individual provides service to customers through inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.
Key Responsibilities
- Inputs and tracks information into the appropriate databases.
- Remains current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.
- Handles requests regarding customer documentation, explaining documents sent by the company, including any follow-ups required by the customer and updates as warranted.
- Demonstrates accuracy in processing changes to customer policies based on provided information.
- Employs probing questions and actively listens to customer issues or questions, showing interest, compassion, and empathy.
- Ensures facilitation of first call resolution and customer satisfaction on all transactions handled.
- Resolves routine, complex, and unique questions/issues.
Requirements & Tech Stack
- Working knowledge of insurance policies and related processes and procedures.
- Consumer Protection
- Customer Data Management
- Performance Management (PM)
- Relationship Building
- Stakeholder Relationship Management
Qualifications
- Any Graduate
- 0-2 years experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
- This job does not have supervisory duties.
Shift Information
- Shift C (India)