Healthcare operations Officer

About HiWox

HiWox is a HealthTech and personalized wellness intelligence company building a Healthcare Operating System (HOS) that integrates health data, analytics, expert-validated wellness protocols, and personalized recommendations into a unified ecosystem. Our platform covers nine dimensions of wellness: Physical Fitness; Nutrition & Metabolic Wellness; Mental & Emotional Wellness; Sleep & Recovery; Reproductive & Hormonal Wellness; Financial Wellness; Digital Wellness; Occupational, Social & Relationship Wellness; and Spiritual Wellness. HiWox aims to combine information from smartphones, wearables, healthcare devices, clinical assessments, and lifestyle inputs to generate structured wellness insights, recommendations, personalized rituals, and progress dashboards.

About the Role

We are looking for a Healthcare Operations Officer who can establish and coordinate healthcare service delivery, manage clinical and wellness partnerships, develop operational protocols, and ensure reliable execution as we develop and test our platform.

Key Responsibilities

• Healthcare Partner Development & Coordination
• Identify and build relationships with hospitals, clinics, diagnostic centres, healthcare professionals, nutritionists, fitness experts, mental wellness professionals, and other relevant service providers.
• Coordinate partnership discussions, onboarding, documentation, service expectations, and operational workflows.
• Develop a reliable network of healthcare and wellness partners to support HiWox's pilot activities and future expansion.
• Maintain partner databases, communication records, engagement schedules, and follow-up trackers.
• Healthcare Operations & Service Delivery
• Design and coordinate operational workflows for user onboarding, wellness assessments, data collection, consultations, follow-ups, and progress monitoring.
• Establish clear responsibilities and service protocols for internal teams, healthcare partners, wellness consultants, and the HiWox Captain network.
• Monitor service delivery, appointment coordination, user engagement, follow-up completion, and operational quality.
• Identify bottlenecks and implement process improvements to make service delivery consistent and scalable.
• Clinical & Wellness Protocol Coordination
• Work with qualified healthcare professionals and domain experts to document assessment processes, wellness protocols, referral pathways, and escalation procedures.
• Coordinate expert review of health-related questionnaires, wellness recommendations, and user-facing protocols.
• Help ensure that recommendations remain within the appropriate scope of practice and that medical concerns are referred to qualified professionals.
• Maintain version-controlled documentation and approval records for operational and expert-validated protocols.
• Healthcare Data Collection & Quality
• Establish standard procedures for collecting, verifying, organising, and updating user-provided health information and assessment results.
• Coordinate the integration of clinical assessment data, diagnostic reports, wearable data, smartphone inputs, and lifestyle information into platform workflows.
• Define operational checks for missing, inconsistent, or incomplete information and establish processes for resolving discrepancies.
• Work with product, technology, and data teams to improve data quality while maintaining appropriate consent, confidentiality, and access controls.
• Healthcare Operating System Implementation
• Support the operational implementation of HiWox's nine-dimensional wellness framework across onboarding, assessment, recommendations, rituals, reminders, and progress tracking.
• Convert operational requirements from healthcare partners and users into documented product requirements and workflow improvements.
• Coordinate pilot testing, user feedback collection, issue tracking, and operational validation of new features.
• Work with the product team to ensure that the platform supports practical healthcare and wellness workflows.
• User Experience, Engagement & Follow-ups
• Develop structured processes for onboarding, assessment completion, consultation scheduling, follow-ups, and ongoing user engagement.
• Coordinate the HiWox Captain workflow for offline onboarding, data collection, evidence capture, and follow-up support.
• Monitor engagement, completion rates, user feedback, and service-related issues.
• Help develop standard communication templates, escalation procedures, and service recovery processes to improve user experience.
• Compliance, Privacy & Operational Quality
• Support the implementation of procedures for informed consent, confidentiality, appropriate handling of sensitive health information, and role-based access.
• Coordinate documentation and operational practices with relevant legal, compliance, and healthcare professionals.
• Maintain records of partner agreements, operational incidents, user complaints, and corrective actions.
• Help establish quality assurance checklists, operational SOPs, and review mechanisms appropriate to the services being delivered.
• Reporting, Performance & Expansion
• Develop dashboards and reports covering partner onboarding, assessments completed, consultation coordination, follow-up rates, user engagement, and service quality.
• Establish measurable operational KPIs and review performance against agreed targets.
• Coordinate pilot implementation and operational readiness for new partner locations.
• Work closely with the founder and cross-functional teams to develop scalable processes for expanding HiWox's healthcare and wellness network.

Requirements & Tech Stack

• Skills: operations, onboarding, healthcare, partnerships, service delivery

Qualifications

• Bachelor's or master's degree in Healthcare Management, Hospital Administration, Public Health, Health Informatics, Life Sciences, Nursing, or a related discipline.
• Relevant experience in healthcare operations, hospital or clinic administration, healthcare partnerships, patient coordination, or health service delivery.
• Strong understanding of healthcare workflows, documentation, service coordination, and operational quality.
• Ability to develop SOPs, operational trackers, performance dashboards, and structured reporting systems.
• Strong communication, stakeholder management, coordination, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and collaborate with clinical, technical, and business teams.
• Willingness to participate in on-ground partner coordination and pilot operations in Hyderabad.

Preferred Qualifications

• Experience working with hospitals, clinics, diagnostic centres, wellness providers, or digital health platforms.
• Familiarity with healthcare information systems, electronic health records, telehealth, wearable data, or health assessment workflows.
• Experience building healthcare partnerships or launching new service delivery operations.
• Understanding of healthcare privacy, consent, documentation, quality assurance, and regulatory requirements in India.
• Experience working in an early-stage HealthTech startup or cross-functional product development environment.

Engagement & Equity Structure

• Role type: Equity-based founding team position.
• Location: Hyderabad, Telangana.
• Work mode: On-site/hybrid, with local partner coordination as required.
• Commitment: Approximately 20–25 hours per week.
• Compensation: Equity only at the current stage, with no fixed salary initially.
• Equity allocation: To be discussed based on experience, expertise, responsibilities, contribution, and long-term commitment.
• Vesting: A proposed five-year vesting structure to align equity participation with sustained contribution and company growth.
• Future compensation: Fixed compensation may be introduced after funding and revenue stabilisation. This could take 6–8 months or potentially a year, depending on business progress.