Health Information Specialist I

About the Role

This is an entry-level position responsible for processing release of information (ROI), specifically medical record requests, in a timely and efficient manner. The role ensures accuracy and provides customers with high-quality service. The Associate must safeguard patient privacy and ensure compliance with requests, authorizations, company policy, and HIPAA regulations.

• Onsite position in Redwood City, CA
• Full-time, Monday-Friday, 8:00 am - 4:30 pm
• Front desk processing of medical records requests with a customer service focus.

Key Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security of all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Apply medical privacy regulations consistently to guard against unauthorized disclosure.
• Manage patient health records.
• Safeguard patient records and ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Respond to requests for patient records, both internal and external, retrieving and transmitting them appropriately.
• Handle inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at the specific site.
• May schedule pick-ups.
• Other duties as assigned.

Requirements & Tech Stack

• Strong customer service and clerical skills.
• Proficient in Microsoft Office, including Word and Excel.
• Comfortable working in a high-volume production environment.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision, responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Willingness to learn and grow within Datavant.

Bonus Points If

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.