Customer Contact Comms Associate, Voice
Accenture in India
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
About the Role
You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.
Key Responsibilities
- Resolve routine problems, largely through precedent and referral to general guidelines.
- Interact within your own team and direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that would impact your own work.
- Act as an individual contributor as a part of a team, with a predetermined, focused scope of work.
- Manage and resolve customer queries.
- Handle escalations and complaints of dissatisfied customers and provide resolutions.
- Close faults and complaints within SLAs.
- Note: This role may require you to work in rotational shifts.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Voice
Qualifications
- Any Graduation
- Customer Service - P3