Coach/Ops Mgr Trainee

About the Role

This position involves leading and developing teams, managing store operations, driving financial performance, and ensuring a high-quality customer experience.

Key Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates.
• Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provide process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit Loss (PL) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses to align with sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and communicating expectations consistently.
• Promotes a belonging mindset in the workplace.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives, building accountability and measuring progress.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilizes and supports the Open Door Policy.
• Provides direction and guidance on applying policies in business processes and practices.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
• Creates opportunities for all associates to thrive.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains talent, empowers and develops talent, and recognizes others' contributions.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models Walmart values to support and foster culture.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Acts in a selfless manner, is humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Considers and adapts to how, where, and when customers shop and applies the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.
• Makes decisions based on data insights and analysis, balancing short and long-term priorities.
• Considers customers, associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn.
• Takes calculated risks, demonstrates courage and resilience.
• Encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills.
• Supports others through change.

Requirements & Tech Stack

• Walmart values
• Open Door Policy
• One Best Way (OBW) service model
• Profit Loss (PL) statements
• EDLP (Everyday Low Price) business model
• EDLC (Everyday Low Cost) business model
• Live Better U education benefit program

Qualifications

Minimum Qualifications:

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.
• Associates will be required to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.