Client Servicing & Sales Associate

About The Opportunity

A fast-scaling player in the fitness and wellness tech sector, empowering gym chains and fitness studios across India with cloud-based client management, automated sales workflows, and personalized engagement tools. The team works on the frontlines of membership growth, retention, and experience—turning data into conversations and leads into loyal members.

Role & Responsibilities

• Manage end-to-end client servicing for fitness studio partners—onboarding, CRM updates, contract renewals, and feedback resolution.
• Drive revenue by identifying upsell/cross-sell opportunities through usage analytics and client check-ins.
• Collaborate with on-ground sales reps to close new gym partner deals, using pitch decks and ROI case studies.
• Monitor KPIs (conversion rate, churn, CLV) and report weekly performance to regional managers.
• Act as the liaison between clients and product/engineering teams to translate feature requests into roadmap inputs.
• Train new client success reps and maintain service excellence SOPs across the regional hub.

Requirements & Tech Stack

• CRM platforms (HubSpot, Salesforce, or Zoho)
• Client onboarding workflows
• Upselling and cross-selling techniques
• KPI tracking and dashboard reporting
• Excel/Google Sheets (pivot tables, vlookups)
• Fitness industry familiarity (gym operations, membership models)
• Communication scripts and objection handling
• Contract administration and SLA management
• Experience with fitness tech SaaS products
• Basic understanding of payment gateways (Razorpay, Stripe)
• Regional language proficiency (Hindi, Bengali, Tamil, Telugu)

Culture Highlights

• Work in a dynamic, high-growth startup culture with direct impact on client success.
• Performance-linked incentives + quarterly bonuses.
• Free access to partnered gyms and wellness programs.