Blended Process, Apprentice

About the Role

• Opportunity for graduate freshers to participate in an apprenticeship program.
• Blended process involving voice and non-voice customer interactions.
• Hybrid work model: 3 days work from office and 2 days work from home.
• Rotational shifts, including night shifts.

Key Responsibilities

• Handle customer queries through voice and non-voice channels.
• Provide accurate information, assistance, and solutions to customer concerns.
• Respond to customer requests professionally while maintaining high service quality.
• Understand customer requirements and ensure timely query resolution.
• Maintain proper documentation and update customer information in internal systems.
• Follow company policies, process guidelines, and quality standards.
• Meet daily performance targets related to productivity, customer satisfaction, and service quality.
• Coordinate with internal teams whenever required to resolve customer issues.

Requirements & Tech Stack

• Basic computer knowledge and proficiency in MS Office.
• Basic typing and email-handling skills.

Qualifications

• Only graduate freshers are eligible to apply.
• Must have completed graduation from a recognized university.
• Must possess good verbal and written communication skills.
• Good listening, problem-solving, and interpersonal skills.
• Customer-centric approach with a positive attitude.
• Ability to handle customer queries patiently and professionally.
• Willingness to work in rotational shifts, including night shifts.
• Adaptability to a fast-paced work environment.
• Must be comfortable working in a blended (Voice & Non-Voice) process.
• Must be flexible to work in rotational shifts.
• Should be comfortable with a hybrid working model (3 days work from office and 2 days work from home).
• Willingness to participate in the apprenticeship program.
• Must have a learning mindset and a willingness to build a career in the customer service/BPO industry.

Job Highlights

• Salary: In-hand 19,000
• Night Shift Allowance: 7,000
• Total potential monthly earnings: 26,000
• Working Days: 5 days a week
• Weekly Off: Saturday & Sunday fixed off
• Work Model: Hybrid
• Office Attendance: 3 days WFO + 2 days WFH
• Shift: Rotational shifts
• Transport: Both-way cab facility
• Process: Blended (Voice & Non-Voice)
• Program: Apprenticeship program
• Certification: Government-recognized apprenticeship certificate, subject to program terms and successful completion.