d'Lite Barista

Location: Scottsdale, AZ

Employment Type: Part-Time

Salary: Competitive

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy and efficiency, ensuring core values are carried out. The Barista is expected to be a role model for company culture, exhibiting the highest standards in overall guest experience by delivering the best drinks and service in the cleanest, most friendly, and safest dining environment. The Barista reports directly to the Shift Leader [SL] and General Manager [GM] and is accountable for executing their policies, procedures, and directions. The Barista must successfully complete the General Team Member Training Certification and the Barista Training Certification. Fluency in English for communication with customers, vendors, and leadership is required, along with maintaining professional dress, speech, and behavior.

Key Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test all drink products for taste, appearance, and consistency.
• Clean and maintain the barista station regularly, including timely maintenance on all machines and equipment.
• Superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by greeting customers professionally and enthusiastically, guiding them through the menu, and processing orders efficiently with a friendly, positive attitude.
• Complete position Primary and Secondary Responsibilities, as well as Daily Duties, at a superior level.
• Maintain a calm demeanor during high-volume periods or unusual events.
• At times, field inside, drive-thru, and phone orders.
• At times, operate a Point of Sale system [POS].
• At times, perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and present professional conduct and appearance.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled hours range from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company’s products and procedures.
• Availability to work on weekends
• Reliable transportation

Preferred Experience & Skills

• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.

Personal Attributes

• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.

Physical Demands

• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Lifting + Carrying:
• 1-10 lbs.: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs.: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs.: Occasionally (Trash/Recycle)
• 36-50 lbs.: Frequently (Tea jugs)
• 51-75 lbs.: Never
• Sitting: Never
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never