Seller Support Associate, Seller Partner Support
Amazon
Bengaluru, Karnataka, India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- SalesOperationsTroubleshootingOnboardingMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting21%Operations11%of 19 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate is the primary point of contact between Amazon and its business partners, assisting sellers who use Amazon's fulfillment services for their off-Amazon sales. This role provides support for MCF, Buy with Prime (BwP), and ASCS, offering expert help to sellers utilizing Amazon's fulfillment capabilities across external sales channels.
Key Responsibilities
- Navigate and succeed in a fast-paced environment, managing multiple seller inquiries across MCF, BwP, and ASCS operations via Seller Central, Supply Chain Portal, Buy with Prime Merchant Console, and ASCS Console.
- Provide comprehensive Buy with Prime support, including integration guidance, troubleshooting, and operational assistance.
- Offer MCF support, encompassing onboarding, catalog uploads, troubleshooting, listings, product and inventory queries, and PO (Purchase Order) processes for bulk inventory.
- Support top-tier MCF and ASCS managed merchants with high-quality case handling.
- Adapt quickly to new processes, tools, and business requirements while maintaining high-quality support standards and meeting SLAs.
- Follow dedicated support paths and processes specific to both MCF and Buy with Prime program requirements.
- Collaborate with program managers to implement new initiatives while ensuring daily operational excellence.
- Demonstrate flexibility in handling evolving business needs, new information, and process changes, while maintaining performance metrics.
Requirements & Tech Stack
- Experience with Microsoft Office products and applications.
- Fluent in English (speak, write, and read).
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Full-time graduate.
Qualifications
- Track record of ownership and bias for action & AI Knowledge.
- Must be a part of SPS (Seller Partner Support) and have SPS Knowledge.
- Demonstrated expertise in FBA, Catalog/Feeds, and Merchant operations.