Payments Specialist
AmTrav by Perk
Greater Chicago Area0–7 yrs1h agovia LinkedIn
Posted 13 Nov 2026, 14:03 ET
This job at a glance
- Who can apply
- New grads and up to 7 years
- Must know
- Lead generationWindows
- Work
- On-site in Greater Chicago Area
- Pay
- $20–$22 an hour
- Skill demand
- Lead generation5%Windows1%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 13, 2026 · still open
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About the Role
AmTrav, a subsidiary of Perk, is seeking new graduates for an entry-level Payments & Refunds Specialist position. This role is responsible for delivering AmTrav's highest standard of service, ensuring travelers' critical issues are resolved efficiently and with care. It is a back-office role where you will partner with hotels and vendors.
Key Responsibilities
- Make a high volume of outbound calls to hotels and travel vendors on behalf of travelers.
- Contact hotels to obtain folios, receipts, and other required documentation.
- Follow up with travelers and travel administrators to collect updated payment information.
- Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
- Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
- Maintain accurate records and provide timely updates to ensure a seamless traveler experience.
Requirements & Tech Stack
- Proficient with Windows-based applications.
- Comfortable working on a computer for extended periods.
Qualifications
- Previous travel industry experience is a plus, but not required.
- Spanish-language proficiency is a bonus but not required.
- Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.
- Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.
- Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
- A positive, professional, and customer-focused attitude.
- Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
Compensation
- Hourly wage: $20-$22 per hour.
- Compensation includes a combination of hourly pay and stock options.
Shift
- Monday-Friday 12pm-9pm CST.
- OFF: Saturday/Sunday.
Training Schedule
- Monday-Friday 8am-4:30pm CST for 4 weeks.