Medical Assistant-Internal Medicine Full Time Days

Job Title: Medical Assistant - Internal Medicine

About the Role

This is a Full Time position at 40 hours per week. The schedule is Monday through Friday, 8:00 am - 4:30 pm.

Key Responsibilities

• Reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory/accreditation standards.
• Supports physicians, nurses, and other licensed medical staff to facilitate efficient patient flow.
• Assists with various patient care activities and performs related administrative functions.
• Ensures efficient patient flow through the clinic.
• Maintains neat, clean, and safe patient care areas.
• Promotes patient satisfaction by interacting with patients in a professional and friendly manner.
• Safeguards patient confidentiality.
• Escorts patients to exam rooms, identifies patients with 2 identifiers, and prepares them for examination.
• Obtains accurate vital signs per organization standards.
• Documents reason for visit and updates/confirms allergies, smoking history, and pharmacy information.
• Informs the provider and registered nurse of any significant change in vital signs or acute symptoms.
• Anticipates and sets up equipment or supplies needed for visits.
• Cleans and prepares exam rooms for the next patient.
• Responds to needs to expedite visits and maintain patient flow, prioritizing tasks accordingly.
• Assists practitioners with medical and surgical procedures in accordance with established protocols, such as:
• Electrocardiogram (ECG)
• Venipuncture
• Immunizations
• Setting up procedure trays
• Specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing as directed by Provider.
• Prepares and stocks all exam rooms in the treatment area.
• Follows established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Maintains vaccine/medication inventory.
• Monitors and maintains equipment and instruments according to clinic guidelines.
• Assists in ordering supplies and correctly disposes of all expired items.
• Adheres to office opening and closing procedures.
• Accepts and performs delegated responsibilities in a positive manner.
• Offers assistance to others.
• Attends and participates in staff meetings.
• Communicates appropriately and effectively with patients and the patient care team (in the office and on the phone).
• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner.
• Performs all other duties as assigned by the Supervisor or Manager.

Requirements & Tech Stack

• High school diploma or GED.
• Current certification in one of the below, or must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA).
• Accepted Documentation:
• New MA Graduates within six (6) months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body.
• Non-Certified MAs or new graduates past six (6) months from date of graduation from an MA program must submit: a letter from the certifying body.
• Within the first six (6) months of employment, will complete one of the following certifications after up to two (2) test attempts:
• Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) through American Medical Technologists (AMT)
• National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
• Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
• Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
• Signed acknowledgement during onboarding that certification must be attained within six (6) months, as a condition of employment.
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Strong computer skills.

Qualifications

• Zero (0) to two (2) years’ experience in a relevant role.
• Completion of an accredited Medical Assistant training program.
• One to two years of ambulatory care experience.
• Experience with electronic medical record.