Telecaller And Customer Calling Executive

About the Role

This is a full-time remote role for a Telecaller and Customer Calling Executive at Navshikha Ventures Pvt Ltd.

Key Responsibilities

• Make outbound and receive inbound calls to existing and potential customers.
• Explain products or services.
• Address customer questions or concerns in a clear and professional manner.
• Maintain call records.
• Update customer information in the system.
• Follow up on leads to support sales and service objectives.
• Meet call targets.
• Respond to customer queries.
• Escalate issues when necessary.
• Adhere to company scripts and guidelines.
• Collaborate with team members and supervisors to improve call quality, customer satisfaction, and overall communication effectiveness.

Requirements & Tech Stack

• Strong verbal communication and active listening skills.
• Ability to speak clearly and confidently over the phone.
• Customer service abilities: handling inquiries, resolving basic issues, maintaining a calm, professional tone.
• Basic computer literacy: ability to work with call management tools, CRM systems, and maintain accurate records.
• Time-management and organizational skills.
• Comfort working remotely, with a reliable internet connection and a quiet workspace.
• Ability to understand and follow scripts and guidelines while adapting to different customer needs and situations.
• Prior experience in telecalling, customer support, or call center roles is preferred but not mandatory.

Qualifications

• Minimum educational qualification of high school diploma or equivalent.
• Additional training in sales or customer service is an advantage.