Omni Sport Advisor

About the Role

Decathlon is seeking an Omni Sport Advisor who is passionate about sports and enjoys helping others discover and pursue their favorite activities.

Key Responsibilities

• Deliver a WOW Customer Experience:

• Greet, smile, and engage with customers to understand their needs.

• Promote sports by engaging customers through sports communities.

• Practice your sport and inspire customers to join sports communities.

• Stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

• Propose the right products & services depending on customer needs.

• Utilize all channels (in-store, .in, App) to satisfy customer needs.

• Propose relevant services such as buyback, repair & maintenance, personalization.

• Ensure a smooth checkout experience.

• Suggest complementary products to enhance the customer sports practice experience.

• Ensure product availability through reliable, up-to-date, and responsible inventory management to support omnichannel availability.

• Ensure signages are updated for customers.

• Be accountable for delivery.

• Create a WOW Store Experience:

• Maintain a safe, welcoming, seductive, and engaging store layout.

• Ensure customers can test all available solutions.

• Know and highlight the best omnichannel offer, both offline and online.

• Ensure customers can find the entire range of products for their sports practice, either in-store or online.

• Suggest the best possible solution to customers as per their needs.

• Ensure all necessary services for a customer's sport are available.

• Highlight the Circular offer and relevant services.

Qualifications

• Love working with people and enjoy collective decision-making.
• Practice sports and are a passionate sports lover.
• Love to interact, assist, and guide people.
• Keen to learn, adapt, take feedback, and make progress.
• Comfortable using digital tools and apps.