Associate, Electronic Gift Card
Exemplar Luxury Group
Bengaluru, Karnataka, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Auditing
- Nice to have
- Customer serviceExcelCRMMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Excel17%Customer service14%Auditing9%CRM3%of 100 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About the Role
The Associate, Electronic Gift Card role provides a foundation for developing key skills in customer service, issue resolution, and process adherence. This role is for an eager to learn, adaptable individual capable of working in a fast-paced, dynamic environment.
Key Responsibilities
- Handle inbound calls to support Gift Card or card-related queries using available internal tools.
- Investigate issues and provide accurate solutions as per SOP guidelines.
- Maintain performance metrics such as SLA timelines, call quality, and FCR targets.
- Collaborate with peers and escalate all unresolved issues appropriately.
- Learn and apply feedback from quality audits and training sessions.
Requirements & Tech Stack
- Proactive individual with strong communication skills and a willingness to learn.
- Ability to quickly assess customer needs and apply the process to deliver resolutions efficiently.
- Strive to meet daily performance targets without compromising on service quality and First Call Resolution (FCR).
Preferred Qualifications
- Excellent communication and interpersonal skills to take inbound calls from US customers.
- Candidates with 6 months to 1 year of US-based call center experience.
- Demonstrated ability to deliver customer service with empathy and accuracy.
- Tech-savvy with working knowledge of Microsoft Word, Excel, CRM systems, and internal tools will be an added advantage.
- Prior experience in Gift Card processes is a plus.