Inbound Sales Representative Associate-Voice
Accenture
Gurugram1–3 yrs2h agovia Naukri
Posted 13 Nov 2026, 08:42 IST · Last seen open on Naukri 13 Nov, 08:42 IST
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Customer serviceOperationsSalesStakeholder management
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Sales86%Customer service14%Operations9%Stakeholder management1%of 150 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
This role is part of the Next Generation Customer Operations process, dedicated to enhancing employee and customer service through structured and optimized processes. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Key Responsibilities
- Manage/resolve customers' queries.
- Handle escalations and complaints of dissatisfied customers, providing resolutions.
- Close faults and complaints within Service Level Agreements (SLAs).
- Handle queries from employees, customers, and vendors of client organizations.
- Ensure seamless, personalized interactions.
- Manage a blended support process with 60-70% of interactions handled via calls, the remaining volume divided between emails and chats.
- Deliver services primarily catering to the US region.
- Solve routine problems, largely through precedent and referral to general guidelines.
Requirements & Tech Stack
- Inbound Sales Representative Associate - Voice
- Next Generation Customer Operations - Customer Service Technology
- Platform and software contact centers use to provide customer support (implied by role responsibilities).
Qualifications
- Any Graduation.
- Agility for quick learning.
- Strong analytical skills.
- Ability to manage multiple stakeholders.
- Detail orientation.
- Ability to perform under pressure.
- Strong problem-solving and critical/logical thinking abilities.
- Previous experience in customer or employee support is a plus.
Additional Notes
- Requires night shift availability as per IST.
- Expected interactions are within your own team and direct supervisor.
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Decisions made would impact your own work.