Human Resource And Operations Associate

About the Role

We’re looking for a Human Resource and Operations Associate who can bring structure, manage follow-ups, keep things moving, and make sure nothing falls through the cracks. This role requires someone who can take ownership, think ahead, manage multiple things at once, and make the founder’s day-to-day work more organised and efficient.

Location: NSP, Pitampura, Delhi

Key Responsibilities

• Founder Support & Daily Coordination
• Manage the founder’s calendar, meetings, calls and daily task priorities.
• Ensure meetings are scheduled, follow-ups are done and actionables are closed on time.
• Maintain meeting notes, MOMs and task trackers.
• Coordinate between the founder, internal team and clients to ensure smooth communication.
• Operations & Team Management
• Keep track of daily team tasks, deadlines and pending deliverables.
• Ensure task lists, updates and EOD reports are shared on time.
• Follow up with team members on pending tasks and flag delays.
• Maintain trackers for attendance, leaves, hiring and other internal processes.
• Ensure the team follows the defined SOPs and workflows.
• Documentation & Communication
• Draft professional emails, proposals, internal communications and other documents.
• Maintain organised records, trackers, performance sheets and SOPs.
• Coordinate with clients for meetings, reviews, updates and follow-ups.
• Ensure important information, decisions and actionables are properly documented.
• Hiring & Administrative Support
• Support hiring through job postings, candidate screening, interview scheduling and follow-ups.
• Coordinate onboarding, attendance, leave records and other basic HR activities.
• Help maintain internal documentation and ensure processes are followed consistently.
• Systems, Reporting & Problem-Solving
• Identify gaps in existing processes and work on fixing them.
• Build and maintain systems that make daily operations more organised.
• Use tools like Google Workspace, Excel, Notion and AI to improve efficiency.
• Proactively flag issues, suggest solutions and ensure tasks are completed without constant reminders.

Qualifications

We’re looking for someone who is:

• Highly organised and detail-oriented.
• Proactive and comfortable taking ownership of tasks.
• Good at communication, coordination and follow-ups.
• Able to manage multiple priorities without losing track of details.
• Comfortable working directly with a founder in a fast-paced agency environment.
• Tech-savvy and willing to use AI and digital tools to improve workflows.
• Accountable, solution-oriented and dependable.
• Someone who can identify what needs to be done, take responsibility for it and ensure it gets completed.
• Currently based in Delhi and can commute daily to NSP, Pitampura.