Full Time Branch Ambassador, Shenandoah

About the Role

At Capital One, we are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality and building relationships by blending friendly, attentive service with cutting-edge digital innovation. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment and anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

Key Responsibilities

• Guardian of Trust & Accuracy:
• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing, with 100% accuracy.
• Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Digital Concierge:
• Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
• First-Line Consultant:
• Identify client needs by actively listening and uncovering personal or business goals.
• Pair clients with the right digital tools or banking solutions.
• Hospitality Lead:
• Greet customers and ensure a welcoming experience.
• Balance efficiency with the warmth of a community-focused partner.
• Operational Support:
• Support surrounding Branches as needed within a 50-mile radius.
• Available to work a flexible schedule, including weekends, with hours subject to change.
• Adapt to business-driven schedule adjustments.
• Attend all required training sessions.
• Perform tasks involving lifting up to 25 pounds and standing for extended periods.
• Maintain regular and consistent attendance.

Requirements & Tech Stack

• Hospitality Heart: Natural gift for making people feel welcome and heard.
• Tech Fluency: Early adopter of apps and digital tools, enjoys teaching others.
• Precision and Detail: Satisfaction in accuracy and following procedures.
• Adaptability: Comfortable in a fluid workspace.
• Curiosity: Desire to understand "why" and improve customer journeys.

Qualifications

• Basic Qualifications:
• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Preferred Qualifications:
• Associate’s degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.