Luxury Watch Sales Associate / Advisor

About the Role

We are seeking a professional, customer-oriented, and passionate Luxury Watch Sales Associate / Advisor to deliver exceptional customer service and personalized shopping experiences. The successful candidate will promote luxury timepieces, build long-term client relationships, and achieve sales targets while maintaining the brand's image and service standards.

Key Responsibilities

• Welcome customers and provide personalized advice on luxury watches and timepieces.
• Understand customer preferences and recommend suitable products based on their needs and budget.
• Explain watch features, craftsmanship, materials, movements, and brand heritage.
• Achieve individual and store sales targets through effective sales techniques.
• Build and maintain relationships with clients and high-net-worth individuals.
• Provide after-sales support and coordinate repairs, servicing, and warranty inquiries.
• Maintain product knowledge, pricing information, and accurate stock records.
• Assist with inventory management, product displays, and visual merchandising.
• Handle customer inquiries, complaints, and special requests professionally.
• Support product launches, promotional activities, and VIP client events.
• Maintain showroom cleanliness, presentation, and security standards.
• Ensure compliance with company policies and sales procedures.
• Perform other duties assigned by management.

Requirements & Tech Stack

• SPM or equivalent; a diploma in Sales, Marketing, Business, or a related field is an advantage.
• Previous experience in luxury retail, watch sales, jewelry, or premium customer service is preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Strong interest in luxury watches, craftsmanship, and premium brands.
• Good sales skills and ability to achieve sales targets.
• Professional appearance and excellent customer service standards.
• Strong attention to detail and ability to handle high-value products responsibly.
• Basic computer skills and familiarity with POS and inventory systems.
• Proficiency in English; additional languages are an advantage.
• Trustworthy, proactive, professional, and committed to delivering an exceptional luxury retail experience.