Delivery Consultant

About the Role

Joining the IBM Technology Expert Labs team means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.

Your Role And Responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trail blaze new solutions that address real business challenges.

A 'day-in-the-life' of this opportunity may include:

• Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that help them reach true business value by working through the phases of design, development integration, implementation, migration, and product support with a sense of urgency.
• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
• Technical Solution Workshops: Conducting and participating in technical solution workshops.
• Building Effective Relationships: Developing successful relationships at all levels — from engineers to CxOs — with experience of navigating challenging debate to reach healthy resolutions.
• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Requirements & Tech Stack

• AIX and Linux operating systems, including installation, configuration, and troubleshooting on IBM Power servers.
• IBM Power Servers architecture, including hardware and software components, and their setup and maintenance.
• Hands-on experience with generative AI tools and prompt-based workflows to research information, draft content, summarize data, troubleshoot problems, accelerate routine tasks, or write code.
• Delivering infrastructure services solutions, including designing, implementing, and managing IT infrastructure for clients.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers, understand their needs, and explain technical concepts clearly.
• Curiosity and willingness to experiment with emerging AI tools and incorporate them into daily workflows to improve speed, quality, and consistency of work.
• Familiarity with Expert Labs methodologies and tools, including their application in delivering tailored solutions to clients.

Qualifications

• Bachelor's Degree in Computer Science, Informatics, System Engineering, or related fields.
• Master's Degree (Preferred)
• Exposure to AIX and Linux troubleshooting techniques for AIX and Linux operating systems on IBM Power servers, including problem determination and resolution.
• Experience working with IBM Power Virtual Server and IBM Cloud deployments and migrations from on-prem to Cloud.