Customer Service, Tamil

About the Role

Genpact is hiring for Customer Service - Voice roles with proficiency in Tamil and English. This is a work-from-office position in Hyderabad.

Key Responsibilities

• Respond to customer queries and concerns.
• Provide support for data collection to enable account recovery for the end-user.
• Maintain a deep understanding of client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service.
• Exhibit capacity for critical thinking and analysis.

Requirements & Tech Stack

• Languages: English + Tamil
• Shifts: Flexible with any shift
• Work Location: Hyderabad (Work from office only)

Qualifications

• Minimum qualifications: Any Graduate (except law/diploma).
• Previous experience in a voice process is required for experienced candidates.
• Previous experience in the customer service domain is required.