Medical Assistant

About the Role

This onsite role reports to the Center Administrator and involves providing clinical support to bridge administrative preparation and provider intervention. The primary responsibility is to ensure patient clinical readiness before provider intervention, maximizing provider efficiency and maintaining the integrity of the patient journey.

Key Responsibilities

• Intake and Clinical Rooming:
• Perform "Clinical Prep," including verifying medication and allergies.
• Conduct validated screenings such as PHQ-9 and Fall Risk.
• Execute core activities safely and consistently within established processes and applicable scope.
• Inbox and Worklist Management:
• Manage the EMR inbox using specific routing rules.
• Handle patient messages, lab results, and medication adherence follow-ups with pharmacies.
• Provide a same-day "touch" for all tasks to maintain clinical flow.
• Prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.
• Education and Loop-Back:
• Use the loop-back method to confirm patient understanding of next steps.
• Reduce preventable rework and improve health outcomes.
• This role is considered patient-facing and is part of the company's tuberculosis (TB) screening program. TB screening will be required if selected.

Requirements & Tech Stack

• Computer literacy
• EMR inbox management
• HIPAA and safety policies
• Immunization protocols
• Medication/vaccine administration
• Infection prevention and OSHA standards
• POCT and specimen handling standards

Qualifications

• Knowledge:
• Basic anatomy
• HIPAA and safety policies, including privacy protections and safety requirements
• Immunization protocols and medication/vaccine administration
• Infection prevention and OSHA standards, including infection-control and safety requirements
• POCT and specimen handling standards
• Familiarity with clinical procedures in a Primary Care environment (Preferred)
• Value-based care fundamentals, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures (Preferred)
• Skills:
• Deliver responsive, patient-centered support
• Accurately record patient care information
• Perform clinical tasks safely and consistently
• Recognize and manage emotions effectively
• Work effectively across professional teams
• Convey information clearly and compassionately
• Follow defined workflows consistently (Preferred)
• Resolve conflicts efficiently and effectively (Preferred)
• Coach others (Preferred)
• Abilities:
• Recognize risks and workflow needs in real time
• Maintain accuracy across repetitive tasks
• Communicate clearly to ensure understanding
• Adapt effectively to changing situations and challenges
• Interpret numerical and quantitative information (Preferred)
• Other (Behaviors And Certifications):
• Current Medical Assistant certification or certification in progress
• Active Basic Life Support certification
• Right to work in the United States
• Ability to work the assigned clinic hours
• Meet state requirements