Asset Management Service Representative I

About the Role

Join US Med-Equip’s Asset Management team to support nurses and other clinicians by managing and maintaining medical equipment used in hospital patient care. This role is ideal for a customer service professional looking for a rewarding career with a real impact.

Key Responsibilities

• Deliver, pick up, thoroughly clean, and perform basic functionality tests on medical equipment.
• Perform routine hospital rounds to check on medical equipment needs and ensure equipment is patient-ready.
• Provide professional customer service to hospital clinicians, listening to and responding promptly to patient and equipment needs.
• Establish and maintain rapport with hospital staff by anticipating their needs and sharing concerns with supervisors.
• Manage inventory of medical equipment using a technology tracking system.
• Follow all safety rules, report accidents promptly, and identify and correct safety hazards.
• Document all equipment incidents in compliance with USME and hospital policies.
• Participate in regular professional development trainings and maintain updated knowledge of equipment, services, and policies.
• Perform other duties as assigned.

Requirements & Tech Stack

• High school graduate or equivalent
• Valid driver’s license and safe driving record
• Outstanding listening, communication, collaboration, and problem-solving skills
• Highest integrity and relentless commitment to delivering value
• Self-driven with the ability to work independently
• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
• Able to complete USME billing processes unassisted each month as needed
• Completion of USME training program