A
Application Support Engineer
Accenture Solutions Pvt Ltd
Chennai1–4 yrs2h agovia Naukri
Role: Application Support Engineer
About the Role
Act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.
Key Responsibilities
- Perform independently and become an SME.
- Actively participate/contribute in team discussions.
- Contribute in providing solutions to work-related problems.
- Assist in the documentation of processes and procedures to enhance team knowledge.
- Engage with stakeholders to gather requirements and provide feedback on system performance.
Requirements & Tech Stack
- EPIC Systems
- Strong analytical skills to diagnose and resolve software issues.
- Experience with troubleshooting and debugging applications.
- Familiarity with system integration and data flow management.
- Ability to communicate technical information effectively to non-technical users.
Qualifications
- 15 years full-time education.
- Minimum 2 years of experience in EPIC Systems.
- Position based at Accenture Solutions Pvt Ltd, Chennai office.