Client Systems Engineer

About the Role

As a Client Systems Engineer at Epic, you will apply your problem-solving skills to deploy Epic’s software to clinicians and patients, enabling them to provide excellent care. You will collaborate with customers’ Windows server administrators to build a fast-performing, reliable infrastructure that provides clinicians with quick access to critical patient information. You will establish strong, long-term relationships with customers, guiding them through software installation, troubleshooting, and upgrades. You will work with customers, Epic’s technical teams, and other healthcare hardware and software vendors to build technical solutions and recommend best practices for their long-term success.

Key Responsibilities

• Collaborate with customers’ Windows server administrators to build infrastructure.
• Communicate with customers during software installation, troubleshooting, and upgrades.
• Build technical solutions with customers, Epic technical teams, and other vendors.
• Make recommendations for best practices.
• Collaborate with developers, technical support, software testers, and implementation specialists.
• Learn the inner workings of Epic software, Windows and other operating systems, virtualization and cloud technologies, networking, cybersecurity, and mobile devices.

Requirements & Tech Stack

• Willingness to travel occasionally to customer locations.
• Relocation to the Madison, WI area (financial assistance provided).
• Eligible to work in the U.S. without visa sponsorship.
• COVID-19 vaccination required.

Qualifications

• Bachelor's degree or higher in information technology, information systems, engineering, math, physics, or hard science preferred.
• A history of academic and professional success.
• Strong analytical and reasoning skills.
• Knowledge of Windows servers or experience with desktop administration is a plus, but not necessary.