Front Office Associate

About the Role

Aditya Park (Sarovar Hotels) is seeking a Front Office Associate for a full-time, on-site position in the Greater Hyderabad Area.

Key Responsibilities

• Greeting guests.
• Managing check-in and check-out procedures.
• Ensuring a smooth and efficient front desk experience.
• Responding to guest inquiries in person and over the phone.
• Handling reservations and room assignments.
• Maintaining accurate records in hotel systems.
• Coordinating with other departments for guest requests.
• Resolving basic service issues.
• Upholding hotel standards of professionalism and courtesy.
• Maintaining a neat front desk area.
• Consistently delivering friendly, timely, and accurate customer service.

Requirements & Tech Stack

• Ability to use basic computer systems and hotel management software.
• Comfort with data entry and record keeping.

Qualifications

• Strong customer service and guest relationship skills, with a focus on courteous and professional interaction.
• Receptionist duties and front desk operations experience, including check-in, check-out, and handling reservations.
• Effective phone etiquette and communication skills, both verbal and written.
• Attention to detail, reliability, and the ability to manage multiple tasks in a busy environment.
• Prior experience in hospitality or front office roles is preferred but not mandatory.
• Willingness to work shifts, weekends, and holidays as required by hotel operations.