Account Partner (Bilingual Spanish), Eats SMB

About the Role

Account Management at Uber involves navigating ambiguity, building trust quickly, and solving problems that lack predefined solutions. In this role, you will be responsible for the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to maximize their potential on the Uber Eats platform. This is a high-stakes environment where your ability to build long-term partnerships directly impacts local businesses and Uber's mission. The work is fast-paced and requires a resilient mindset; you will manage shifting priorities, handle negotiations, and build lasting partnerships. We are seeking resourceful individuals who are energized by the complexities of Account Management and can remain resilient to find creative solutions for our partners. This role offers autonomy and the opportunity to see the tangible impact of your work on the community. This role will be based in Miami, FL following a hybrid schedule: Tuesday - Thursday in office. Spanish speaking is required.

Key Responsibilities

• Build and grow long-term partnerships by understanding partner priorities.
• Manage partner portfolios with urgency and discipline, utilizing data-driven insights to track KPIs and identify optimization opportunities.
• Navigate ambiguity and complexity to resolve merchant issues, facilitate growth, and ensure high partner satisfaction.
• Adapt approaches based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate with operations, marketing, and product teams to share local market knowledge and shape regional strategies.

Requirements & Tech Stack

• Spanish fluency and professional proficiency in English.
• Ability to negotiate with external partners and overcome objections.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle management.
• High school diploma or equivalent.
• This role will be based in Miami, FL with a hybrid schedule (Tuesday - Thursday in office).

Qualifications

• Experience in account management, operations, sales, or customer-facing functions.
• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to address gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.