GMS-Staff-CyberArk

About the Role

The Global Managed Service Privileged Identity and Access Management Staff CyberArk Operations Support Analyst is responsible for supporting the day-to-day operations of the CyberArk Privileged Access Management (PAM) platform. This includes managing the CyberArk infrastructure, monitoring system performance, and providing first-level support to resolve issues related to privileged account management. The ideal candidate will have a foundational understanding of cybersecurity principles and be eager to learn and grow within the field.

Key Responsibilities

• Assist in the administration and maintenance of the CyberArk PAM solution, including the management of safes, platforms, and policies.
• Monitor the health and performance of the CyberArk environment, responding to alerts and notifications in a timely manner.
• Provide first-level support for issues related to privileged account access, including password checkouts, session management, and account onboarding.
• Participate in the onboarding of new accounts into the CyberArk platform, ensuring compliance with security policies and best practices.
• Collaborate with the cybersecurity team to implement enhancements and updates to the CyberArk infrastructure.
• Document standard operating procedures, system configurations, and incident reports.
• Assist in the development and delivery of CyberArk user training and awareness programs.
• Support internal and external audits by providing necessary documentation and evidence related to CyberArk operations.
• Stay up-to-date with the latest CyberArk features, updates, and industry best practices.
• Perform routine maintenance tasks such as patching, upgrades, and backups of the CyberArk environment.

Requirements & Tech Stack

• CyberArk (Any experience with CyberArk or other PAM solutions is beneficial but not required)
• Windows and Unix/Linux operating systems
• Active Directory and LDAP (is a plus)

Qualifications

• Foundational understanding of cybersecurity principles and practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to learn and adapt to new technologies and challenges.
• Bachelors degree in computer science, Information Technology, Cybersecurity, or a related field.
• Certifications such as CyberArk Defender or Sentry (are desirable but not mandatory for entry-level applicants).

Work Requirements

• Willingness to travel as required.
• Willingness to be an on-call support engineer and work occasional overtime as required.
• Willingness to work in shifts as required.