Reception Technician (Customer Service)

About the Role

The Medical Screener - Reception Technician serves as the first point of contact for donors at the plasma collection center, ensuring donor suitability and a positive experience.

Key Responsibilities

• Greet donors and conduct registration procedures to verify suitability for the plasma pheresis process.
• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Assess self-administered health histories and answer basic medical questions related to the donation process.
• Refer donors to medical staff when appropriate.
• Perform health screening procedures, including blood pressure, pulse, weight, and temperature.
• Perform finger sticks to obtain samples for hematocrit and total protein levels.
• Educate new donors on therapeutic products made from donated plasma, including screening, health tests, appointment systems, donation fees, center policies, and nutrition.
• Ensure timely, accurate, and professional answering of all donor questions.
• Register applicant and transfer donors, based on training and operational needs.
• Answer telephone inquiries and transfer calls to the appropriate staff.
• Maintain awareness of donor reactions during or after the pheresis process and notify appropriate staff.
• Alert Group Leader or Supervisor to donor flow issues.
• Accurately record donor data in the electronic donor information management system as per SOPs.
• Understand policies and procedures for hyper immune programs, if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient supplies and forms.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Perform other job-related duties as assigned.

Requirements & Tech Stack

• Bilingual skills (English/Spanish) may be required.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Ability to perform basic math calculations.